Selected Bibliography

Brown, J. D. (1994). Using quality concepts to improve reference services. College & Research Libraries, 55(3), 211-219.

Bunge, C. A. (1999). Gathering and using patron and librarian perceptions of question-answering success. [Reprinted from Evaluation of public services and public services personnel. University of Illinois at Urbana-Champaign. Graduate School of Library & Information Science, 1991]. Reference Librarian, (66), 115-140.

Bunge, C. A. (1991). Gathering and using patron and librarian perceptions of question-answering success. In B. Allen (Ed.), Evaluation of public services and public services personnel (pp. 59-83). Urbana-Champaign, IL: University of Illinois, Graduate School of Library and Information Science.

Novotny, E. & Rimland, E. (2007). Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to improve training and reference services.
Journal of Academic Librarianship, 33, 382-392.

Parker, J. D. (1996). Evaluating documents reference service and the implications for improvement. Journal of Government Information, 23, 49-70.

Paster, A., Fescemyer, K., Henry, N., Hughes, J., & Smith, H. (Spring 2006). Assessing reference: Using the Wisconsin-Ohio Reference Evaluation Program in an academic science library. Issues in Science and Technology Librarianship. Available online: http://www.istl.org/06-spring/article2.html

Radcliff, C. J., & Schloman, B. F. (2001). Case study: Using the Wisconsin-Ohio Reference Evaluation Program. In D. P. Wallace, & C. Van Fleet (Eds.), Library evaluation: A casebook and can-do guide (pp. 89-102). Englewood, CO: Libraries Unlimited.

Rimland, E. L. (2007). Do we do it good well? A bibliographic essay on the evaluation of reference effectiveness. Reference Librarian, 47(2), 41-55.

Stalker, J. C., & Murfin, M. E. (1996). Quality reference service: A preliminary case study. Journal of Academic Librarianship, 22(6), 423-429.